Returned item(s) must be shipped inside the original FAIRLUXO box and sealed using the self-adhesive strip on the lid. They must be properly packaged, in the same way as they were received. Only if the original box is unusable another suitable box may be used to ship the item(s).

Item(s) must be returned with all original labels and identification tags still attached, including all original packaging and other accessories (dust bags, hangers, garment covers etc.) received with the ordered item(s). The Security Tag must still be intact and attached to the returned item(s). Item(s) returned without an intact Security Tag will not be accepted and will be shipped back to the customer at their expense.

Clothing items must not have been worn, washed or altered in any way, and must not show any signs of use.
Shoes and other accessories must be returned in a perfect condition with their original box, which must not be damaged and/or altered or used as the external packaging for the shipment. Soles of footwear must be in a perfect condition and must not be marked in any way.

Swimwear (bikini bottoms, swim shorts or briefs) and undergarments (briefs, boxers) must be tried on over the customer’s personal underwear. Items being returned or exchanged with any sign of use or wear will not be accepted and will be returned to the customer.

Item(s) from the HOME section must be returned in a perfect condition, without any damage, scratches or dents. If an item from the HOME section is damaged on delivery, please contact customerservice@fairluxo.com for instructions. FAIRLUXO reserves the right to request photographic evidence before authorizing the return shipment of merchandise. If authorized, shipping costs will be covered by FAIRLUXO.

Item(s) must be returned inside their original packaging with all original accessories, components and instructions. Furthermore, they must be packaged in the same suitable manner in which they were received.

Telephones and other electronic devices may not be returned or exchanged if removed from their original packaging.
In the event that a customer believes they has received defective or incorrect merchandise, the customer is required to immediately contact customerservice@fairluxo.com.FAIRLUXO reserves the right to request photographic evidence before authorizing the return shipment of merchandise.  shipping costs will be covered by FAIRLUXO

FAIRLUXO reserves the right to refuse applications for returns/exchanges that do not comply with all TERMS & CONDITIONS.

In case of non-compliant returns, the merchandise will be returned to the customer at the shipping address specified in the original order, at the customer’s expense.

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If a non-compliant return is accepted, FAIRLUXO will deduct a 10% administrative/restocking fee from the refund.

Customers’ right to withdrawal from contracts concluded on the FAIRLUXO website is waived in accordance with Article 59 of the PORTUGUESE Consumer Code as regards to the following:

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The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

The supply of goods which are liable to deteriorate or expire rapidly.

The supply of made-to-measure goods or clearly customized goods upon specific request of the customer.

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Customers’ right to withdrawal is waived for “special orders”, i.e., items which have been expressly ordered by FAIRLUXO specifically for the customer.

The following is a non-exhaustive list of items ineligible for return:

Expressly indicated items in the underwear/lingerie section.
Expressly indicated items in the Beauty section.
Christmas boxes.

For each item ineligible for return, FAIRLUXO provides customers with an indication directly on the product information page. At its sole discretion, FAIRLUXO  reserves the right to accept customers’ return applications even for items ineligible for return, should FAIRLUXO  deem it appropriate for justified reasons.

Please note that FAIRLUXO  constantly monitors the number of returns. Frequent returns that do not comply with all TERMS & CONDITIONS will be flagged. FAIRLUXO reserves the right to close an account or not to complete orders of customers who continuously breach the TERMS & CONDITIONS.

For matters not specifically mentioned, please refer to the European Distance Selling Regulation.

Note: In the event of any inconsistency, discrepancy or divergences of interpretation between the English version and any other language versions of this publication, the English language version shall prevail.